Who to write to
Support
[email protected]Gameplay questions, virtual credits, browser accounts and self-exclusion requests (subject “Self-exclusion”).
Privacy
[email protected]GDPR requests: access, correction, deletion, objection, or any question about how we handle data.
Legal
[email protected]Notices about our Terms, complaints about content and formal legal correspondence.
General & press
[email protected]Press enquiries, partnerships and anything that does not fit elsewhere.
📞 Phone[PHONE]
📍 Registered office[REGISTERED OFFICE ADDRESS], Czech Republic
🏛️ Operator[OPERATOR LEGAL NAME], Company ID (IČO) [IČO / COMPANY ID]
Typical response time
We reply within 2 business days. Privacy requests under the GDPR are answered within 30 days at the latest.
What we can help with
- Explaining game rules, odds and how a feature works
- Problems with your browser account or credit balance
- Data protection requests and account deletion
- Self-exclusion: blocking your email for 6 months, 1 year or permanently
What we cannot help with
- Recovering money: there is none, as nothing here is ever paid or won
- Buying, selling or transferring virtual credits
- Prizes, vouchers or rewards (we do not offer any)
- Restoring an account after you cleared your browser data, since it lived only on your device
If gaming is causing you worry, please see Responsible Play for free, confidential helplines.